Head of Customer Operations

Tango Telecom is a leading global provider of Data Monetisation solutions for evolving 3G, 4G and 5G mobile networks.  Our high performance fully virtualised solutions offer advanced Data Monetisation and related revenue generating services in some of the world’s most demanding networks including América Móvil, Telefónica, Indosat and Axiata Group, currently serving over 1 billion subscribers in 50 countries.

Tango Telecom is in transition from a traditional telco deployment model to a cloud deployed all SaaS model offering massive advantages in flexibility and scalability to our customers.

As part of our ongoing expansion and development, we are now seeking an experienced Head of Customer Operations to lead the complete customer operations function within the company and to plan and execute the next stages of growth.  

Reporting to the Chief Operations Officer, the role will have the following responsibilities:

  • Providing strategic focus and direction to the customer operations function including ongoing evolution to cloud deployment
  • Structure, organisation and day-to-day hands on supervision of the complete customer operations process
  • Supervision of the Customer communication on operational matters
  • Mentoring, motivation and development of the operations team members
  • Regular meetings with customers and partners and ongoing review of customer satisfaction levels
  • Participation in the product design process and customer centric advocacy
  • Reporting, and planning on a monthly, quarterly and annual basis

The ideal candidate will have an impressive track record of managing customer operations teams, ideally for 24x7 mission critical revenue earning applications in the mobile telecoms marketplace globally.  

This is a key role within the company, where the HCO will have overall responsibility for achieving sustained customer satisfaction and operational excellence.  Key attributes will be ability to learn fast, adaptability and focus in a dynamic and demanding environment.

A highly competitive base salary and generous incentive package awaits the successful candidate, along with attractive benefits.

The HCO will be based at our HQ in Limerick, Ireland but frequent travel to customers and team members based in regional offices will be required.

Please email your C.V. to jobs@tangotelecom.com.

Resources

Customers
  • “The flexibility and service velocity of the solution has allowed us to launch in excess of 400 data plans in response to our subscribers’ increasing appetite for data services.... ” Read More»

    CTO
    Robi Axiata Ltd

  • “We evaluated a number of vendors and chose iAX™ Data because coupled with Tango Telecom’s unrivalled expertise; it was the fastest and most flexible method for Iusacell to introduce data charging ... ” Read More»

    CTO
    Iusacell (now AT&T Mexico)

  • “Tango Telecom’s solution give us an intuitive, automated way to engage with our subscribers in real-time using post call notifications. By creating offers based on real-time actionable analysis of ... ” Read More»

    Head of VAS & MFS Planning
    Grameenphone